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THE EDEN STANDARD™

The Patient Acquisition Standard for Clinics

A practical framework for measuring how reliably a clinic turns patient interest into booked visits — across messages, calls, booking flow, follow-up, and recovery.

Fast response Moderate friction High leakage
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Early clinic reviews are currently free. No obligation.

WHAT WE CHECK

Where patient bookings are won — or quietly lost

⚡

Response Speed

How quickly patients receive a useful reply.

🗓️

Booking Clarity

How easy it is to move from interest to an appointment.

♡

Trust & Comfort

How reassuring and credible the clinic experience feels.

↗

Follow-up Systems

How consistently patients are guided after first contact.

☎

Recovery Systems

How effectively missed calls and delayed inquiries are recovered.

THE EDEN SCORE™

A simple 10-point view of booking performance

The audit converts the five checks into one clear score, then shows the biggest opportunities to improve.

ILLUSTRATIVE SAMPLE

SmileBright Dental — Cebu City

4.2/ 10
Response Speed
3.0
Booking Clarity
8.0
Trust & Comfort
7.0
Follow-up Systems
2.0
Recovery Systems
1.0
Potential lost bookings10–25 / month
Estimated leakage₱45,000–₱150,000+

Illustrative example only. Actual findings depend on clinic volume, response behavior, booking flow, and verified clinic data.

QUICK WINS

Turn findings into practical improvements

✓ Add an instant web-chat path above the fold
✓ Enable after-hours response
✓ Recover missed calls automatically
✓ Reduce booking friction
✓ Strengthen follow-up after first contact
✓ Surface trust signals earlier

BEFORE → AFTER

What a stronger patient-access system can look like

HIGH LEAKAGE

Before Eden

  • Slow replies after hours
  • Long booking form
  • No missed-call recovery
  • Important CTAs hidden
4.2 / 10
STRONG SYSTEMS

After implementation

  • AI + Human Team replies 24/7
  • Fast conversational booking
  • Missed-call recovery active
  • Clear patient actions above the fold
8.6 / 10

The “after” example illustrates the type of improvements the audit can recommend. Certification criteria will be formalized as Eden Standard methodology develops.

HOW IT WORKS

The Eden process

  1. 1

    Start the Clinic Audit

    Tell Mia about your clinic and patient channels. The first pass takes about a minute.

  2. 2

    Eden reviews the clinic

    We examine visible patient-access friction, response systems, and booking opportunities.

  3. 3

    Receive your findings

    Get your Eden Score™, priority quick wins, evidence, and an estimated recovery opportunity.

  4. 4

    Optional implementation

    If useful, Eden can help implement web chat, missed-call recovery, follow-up, and AI + Human Team booking support.

YOUR CLINIC

Want to see your Eden Score™?

Start with the free Clinic Audit and see where bookings may be leaking today.

Start Your Free Audit

Private · No obligation · Early reviews currently free